Hawaiian Airlines-Koapaka

Long-time customer, terrible recent experience I’ve been a loyal Hawaiian Airlines customer for over 20 years with hundreds of thousands of miles, but my recent experience was extremely disappointing. I called to request a simple mileage adjustment after my flight dropped from 30K to 20K points. I clearly stated not to lose my aisle seat, which I need as a business traveler. After nearly 2 hours on the phone, the supervisor processed the change incorrectly and removed my seat. I then rebooked the same flight just to regain the seat and spent another 3 hours on the phone with no resolution. After escalating, I received a 12:30 AM email, no phone call, from Director of Reservations Anthony Bagio, who then canceled my preferred flight without my knowledge—leaving me stuck with an undesirable seat. Multiple calls and emails to him went unanswered. After 3+ days and countless hours wasted, I gave up and booked with another airline. This experience shows a complete breakdown in customer service and respect for loyal customers. I can no longer recommend Hawaiian Airlines.

I want to give a shout out to Reina and Becca for being attentive to my needs and for their beautiful smiles! They made my flight over to beautiful Kauai a very memorable experience! Hawaiian Airlines is fortunate to have them on board! Aloha🏝️

I guess I shouldn’t be surprised this company had to get bought out, but to a company with a deadly history of shirking maintenance for profits.. and now this merger has been a nightmare of cutting flights, packing us in like sardines, delays.. it took me 5 yrs to find out why I’m in constant neck pain, took me 4 months to get an appointment with the ENT surgeon and now because of the delays I missed the appointment and might have to wait ANOTHER 5 MONTHS for an appointment!! $400 on air and car for nothing but the missed appointment I wanna cry and scream I’m so angry! I avoided Southwest to support our local airline and because they have delays but this is it! The next time I need to fly which is often for doctors SINCE WE CANT DRIVE ACROSS THE OCEAN, I will think twice on choosing Hawaiian!

We used Hawaiian to and from a recent trip to Hawaii now that it is somewhat part of Alaska Air. The flights were fine aside from some terrifying turbulence on the way back to the mainland. The planes are fine, if a bit older. have to buy headphones if you don't have one for the headphone only jack monitors on the back of the seat in front of you. Pretty limited charging and plain cramped. Our crew was friendly enough. It funny how their model is to get the offer to buy stuff and then food and drink out of the way early in the flight and then you barely see them the rest of the 5+ hour flight. It's nice that they provide food free, but for someone like me who is allergic to Coconut and tree nuts, there aren't alternative options. On the way back, the food was labeled in no way and the Flight attendant had no idea what the food was. On the way there, we provided the crew with some bars of Moonstruck chocolate as a thank you at the beginning of the flight. They were very appreciative, thanked us multiple times, gave us a bottle of water and a hand written thank you note. We fly several times a year and usually fly Alaska. Hopefully the Alaska partnership will pull the overall quality of Hawaiian up.

Brah… since alaska took over… pilau the seat 🤮 look how dirty pictures… not only that we late😵‍💫