There was a total of 7 which includes 3 kids and we enjoyed our week long vacation here! The rooms were comfortable and clean. The staff was super nice and accommodating. I would like to give a special shout out to Isabel Tamayo who was one of the amazing housekeepers as she tended to some special circumstances and was so understanding and kind! We highly recommend this place to come as a family or as an adult trip! The food and drinks were great too! I added a picture of our hotel view, lagoon area, lobby area looking out towards the ocean, a yummy drink, the beach in front of the hotel and more!
We had a wonderful stay at the Hilton! From check in to check out the front desk staff was amazing. We are Diamond Members and we received an upgrade to an ocean front room in the Rainbow tower and it was absolutely spectacular. It took my breath away and provided the most magical view of the ocean and the Friday night fireworks. The resort has lots of shops and restaurants and several beautiful pools. Even the hair and body products in the room were high level! A fantastic escape at this property.
Extremely Disappointing Experience — Not What I Expected From a Hilton
I had high expectations for this hotel, especially considering how much I paid, but unfortunately I was extremely disappointed.
In the photos, the lagoon area next to the hotel looked beautiful, and I honestly thought it had a nice sandy beach. In reality, what looks like sand in the pictures is more like a mixture of crushed rock and coarse sand. The beach across from the hotel was also disappointing — the sand was dirty, with trash and rocks everywhere. Walking into the water was uncomfortable because the rocks were sharp and painful to step on.
What disappointed me even more was the beach situation. When I booked this hotel, I was under the impression that I would have access to a private or at least more exclusive beach area. That is absolutely not the case. Anyone can access the beach and surrounding areas, including people who are not staying at the hotel. There were homeless people sleeping on and around the beach and under the palm trees directly across from the hotel.
After being completely disappointed with the beach and lagoon, I decided to spend my time at the pool instead, thinking that at least I could relax there. Unfortunately, that wasn’t possible either. There was active construction right in the middle of the hotel near the pool, with constant noise from hammers, tools, and construction work.
I paid a significant amount of money to stay here specifically to relax, yet I ended up trying to relax surrounded by construction noise, crowded public areas, and people who weren’t even guests of the hotel.
For the amount of money this hotel charges, I expected a completely different experience. I deeply regret not choosing another hotel with a genuinely clean, peaceful, and private beach.
The photos and overall presentation created expectations that simply did not match the reality of my stay. I came here expecting a relaxing Hawaiian vacation and instead left extremely disappointed.
I paid a lot of money for this hotel expecting privacy and exclusivity. Instead, I ended up sharing the beach with homeless people and people staying at much cheaper hotels on the other side of the area who can simply come here for free and use the same beach and facilities.
So what exactly did I pay such a premium for? I paid for what I thought would be a more private and exclusive experience, while others can come here without paying anything and enjoy the same area right next to me.
This feels absolutely unfair and completely defeats the purpose of paying a premium price for this hotel.
Everything was great except the water in the shower/tub in my room was cold. The water never even reached warm after running it for a couple of minutes! Customer service was excellent! I really liked our updated room in the Rainbow Tower. The pools and beach were nice. I enjoyed how convenient restaurants and shopping were nearby. My only recommdation would be to have baggage check past 6:00 pm. Many travelers are international or from the US mainland and have late departing flights. My flight was at 10:50 and I had to sit akwardly with my luggage for 2 hours in the lobby. I tipped generously the baggage person but either way it would make a world of difference if they held bags at least until 8:00 or 9:00.
We stay at the HHV every year visiting from Australia, we just love it here. The rooms are so clean and have everything you need, the view is incredible, everywhere is a short walk even into town, the village itself has plenty of shops and the ABC stores are so convenient. This year our room host was Mildred, she was amazing, I love the way she left our room and bathroom fresh with everything we need! It’s the small details that count, she would always greet us with a smile. Lovely lady, and another amazing holiday here at the Hilton Hawaiian Village, Mahalo 🌺🤙🏼
